JCPenney Portraits

I can truly say that I had a great experience! Sarah was wonderful with my little one. The service was provided on time. The quality was great as well as the delivery of the items I purchased. I am very satisfied.

I made an appt for 6pm and pictures weren’t taken until 7:45p. JCP needs to get their system together because this makes zero sense. They force you to make an appt online and even give your credit card information to secure the slot, and charge you $25 for late cancellation or no show. But then you get there and there are 8-10 other families waiting for pictures???? I was frustrated, family was hungry and tired by the time it was our turn, very disappointing. The only redeeming quality was that the photographers were very nice and friendly. They arranged for us to do a good variety of poses and I loved the pictures. Thank you to the two ladies that took our pictures I was very happy with them. JCP PLEASE GET YOUR ACT TOGETHER ON SCHEDULING. IF I go back, it will be well ahead of the holidays. I purchased the digital album and paid for my prints elsewhere. Otherwise 7-14 days for shipping.

Very disappointed. Photographers rush you. Don’t even take good quality photos. I was scheduled for 1 pm and got in at 2 pm. Pictures felt so rushed and poor pose styles. Better to hire ur own photographer because it’s so expensive. Staff is rude. Will never come back.will have to redo my photography again at a better place. This establishment is not organized or professional.

very unprofessional and not dependable, only open on thursdays and fridays cannot contact any one during the week , had an issue with my whole order it’s been past 14 days it’s been a whole month for my picture that’s supposed to come in the mail and they took 12-14 days for my digitals to get emailed , I paid 232$ they are so BS never again!!

Expensive. Unorganized studio. Extremely hot inside photo room. Poor photo quality. Photographer Brought my family back 30 minutes later than scheduled session. Online prices are vague for a reason… once you get there the prices aren’t even listed. The front desk girl will write a hand note of the prices?? Weird! Will never go back. For the price I paid it would’ve made more sense to hire a private photographer.

We had a great first experience here! We ordered some Holiday cards and they came out great. The photographer was super sweet & provided lots of different poses. Overall, we were very satisfied with our photos. It was actually hard to narrow them down.

the session seemed shorter than usual. my photos for my newborn came out better than i was expecting compared to my first child photos. i love the deals/coupons they have available online. had a longer wait time than usual but luckily i had time to wait even with an 18mos and 2wks baby😀