JCPenney Portraits

Wow! Fantastic experience for our 7 month old with Elijah. He was a fantastic photographer and worked so fast and well, i was very impressed. If you are looking for a great price for any types of photos book her with Elijah!

Great experience. I called and asked if there was any opening in the next few hours and was told exactly when there was a spot and what to do. Elijah was super friendly and gave me easy directions and fixed my hair for each shot.

We just had an amazing session here! We took corny Christmas photos (with the photographer Dylan) and he was amazing! Provided fun creative direction, highly recommend! Highlight of our day. Happy holidays, Dylan!

Had my first awesome family portrait experience with my kids and family furry daughter love it

We went for a holiday photo shoot and our photographer was Bryan. I felt a little rushed taking the photos, he wouldn't give me a chance to fix my toddler's clothing since he was moving a lot I needed time to fix him up a few seconds before he would take another photo. Also I feel like he would only glance shortly for our pictures not even caring if our eyes are open or not. We went last year with another photographer and she was much better I do not remember her name. Alsp no ac we were cooking in that room my baby was crying because he was hot. Had a really bad experience this year

Horrible experience. Horrible quality photos and horrible customer service. Not only are they overpriced (even with the ‘coupon’) but the photographer Aaron was rushing us from the beginning and very unprofessional. Vanessa was also rushing us through the process of picking out our photos. She was very rude and didn’t bother giving me an option for the best deal. I understand they’re busy because of the holidays, but the least they can do is give good customer service. I will not be returning here or any JCP portrait studio. Save your money and time. You’re better off taking the photos yourself with an iPhone.

I went here for a simple newborn photoshoot. My baby was very grumpy which complicated the shoot they were very accommodating, allowed me to feed her and my mother in law to hold her. I was happy with how things were moving and I thought we were getting really good photos. I have 4 total photos that I am happy with but they are not with my intended props (my wedding dress and veil ) the pillow is showing underneath my dress and the veil isn’t even on my baby. Next , I was told there would be no editing involved in the processing of my photos which came to a surprise but I was understanding until I spoke with customer service. It took 7 days for me to receive my photos and numerous phone calls to the store then customer service. I hadn’t received my photos because the photographer put the incorrect email. I saw the photos and there were edits and collages I asked the customer service rep about it and he said I paid for enhancements that I was not made aware of at the time of purchase. One of the photos has another child’s name and birth information. I am not happy with my experience at this location and will be speaking with the manager and corporate about it UPDATE : i changed the stars from 1 to 3 . I spoke with the manager she was very reasonable and we worked through the miscommunication. I would use this location again but be more prepared to guide and direct to get the images I want and hopefully my baby is more cooperative